Shipping Policy

SHIPPING POLICY

Last updated: 12 August 2026

Maurelle serves customers across the United Kingdom.

  1. Delivery Time

Our standard estimated delivery timeframe is:

7–15 days

This is an estimated timeframe rather than a guaranteed delivery date.

Delivery may occasionally take longer due to circumstances such as:

• courier delays;

• customs processing;

• severe weather;

• public holidays;

• unusually high order volumes;

• incorrect or incomplete delivery information; or

• other circumstances outside our reasonable control.

Where we become aware of a significant issue affecting your order, we will make reasonable efforts to assist you.

  1. Order Confirmation

After placing an order, you will receive an order confirmation at the email address supplied during checkout.

Please check your order details carefully.

If anything is incorrect, contact hello@maurelle.co.uk as soon as possible.

  1. Tracking

Where tracking is available, tracking information will normally be sent once your order has entered the delivery network.

Tracking information may require some time to update after the parcel has been dispatched.

  1. Multiple Parcels

Orders containing multiple items may occasionally be fulfilled separately.

This means products from the same order may arrive in more than one parcel and at different times.

You will not be charged additional delivery fees merely because we choose to split an order into multiple shipments.

  1. Delivery Address

Customers are responsible for providing a complete and accurate delivery address.

If you notice a mistake, contact us immediately at hello@maurelle.co.uk.

Once fulfilment has started, we cannot guarantee that changes can be made.

  1. Failed Delivery

If delivery cannot be completed because of incorrect customer information, repeated missed delivery attempts or failure to collect a parcel, additional delivery costs may arise before the order can be resent.

This does not affect your statutory rights where the failure is our responsibility or the responsibility of a delivery provider acting on our behalf.

  1. Lost Orders

If your tracking information indicates that your parcel has been delivered but you cannot locate it, please first:

• check around the delivery location;

• ask other members of your household;

• check with neighbours where appropriate; and

• review any delivery photograph or courier notification.

If the parcel still cannot be located, contact hello@maurelle.co.uk.

If an order is lost before it is delivered to you, we will deal with the matter in accordance with your applicable consumer rights.

  1. Damaged Parcels

If your order arrives damaged, please contact hello@maurelle.co.uk as soon as reasonably possible.

Where possible, include:

• your order number;

• photographs of the item;

• photographs of the packaging; and

• a description of the problem.

  1. Taxes, VAT and Import Charges

Applicable taxes and charges for which you are responsible will be displayed or disclosed as required before you place your order.

Customers will not intentionally be made responsible for undisclosed mandatory charges.

  1. Delivery Delays

Delivery dates are estimates.

However, your statutory rights remain unaffected where goods are not delivered within the period required by applicable consumer law or within another period specifically agreed with you.

  1. Contact

For shipping questions, contact:

Email: hello@maurelle.co.uk
Telephone: +1 307-555-0149

Maurelle is operated by:

NorthBridge Global LLC
30 North Gould Street, Ste R
Sheridan, WY 82801
United States of America